Contact OUTCLOCK support
For game, purchase, sponsorship or privacy help, email [email protected].
Restore your full game
Open Full game → Restore purchase. On Android, use the same Google Play account that made the purchase. Use the original Apple account in supported iOS versions. Let pending payments finish before restoring again. Purchases do not automatically transfer between platforms.
Where browser or Windows checkout is available, use the purchase screen’s recovery-code option. Save your code privately before clearing storage or changing devices.
What does the purchase remove?
The one-time full-game purchase removes AdMob banners and interstitials. In-world sponsorship placements remain.
Report a problem
Include your device model, operating system, game version, mission, what happened and what you expected. For purchases, include the store and order reference. Never send passwords, full recovery codes, private receipt links or payment card details.
Privacy and saves
Read the privacy notice. Where available, Settings → Ad privacy options lets you review ad choices. Clearing app/browser storage may remove saves and recovery information; it does not delete records held by stores or providers.
Game-purchase refunds
Use Google Play’s refund guidance for Android or Apple purchase support for Apple purchases. For configured browser/Windows checkout, consult the payment receipt. Sponsorship bids follow the separate sponsorship refund policy.